POLICIES

Instructors and classes are subject to change without notice.

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• Classes with less than 2 clients will be canceled at least 5 hours before the class start time

• To check availability in these classes use your account to login and access our live calendar.
• We accept VISA, MASTERCARD, or DISCOVER.
• All classes must be prepaid.
• Socks with grip are required for all classes and are available for purchase at the front desk.
• Please arrive at least 10 minutes before the scheduled start time of your first class so your trainer can provide a brief orientation.

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• Cancellations made within 24 hours of any class start time will incur a $20 fee. Private session cancellations within the 24 hours window forfeits the private session.

• Switching classes without a class change fee can be done by calling or emailing the front desk at least 2 hours prior to the original class start time.  This also means if you no show for a class, calling afterward to reschedule still counts as a no show to the class prior.

• No shows on a monthly membership will incur a $20 fee, More than 2 No Shows will result in the suspension of your membership until the end of the month.

• No shows on a class package will result in the $20 fee and the class with be forfeit from the package.

• Limit of one session per day. --VIP Memberships 2x per day (One Reformer class and One Barre room class)

• ASPYN METHOD  is not responsible for any bank overdraft fees that may occur from late fees.

• Valid Visa, Mastercard, or Discover must be on file for all active accounts.

• After your monthly unlimited package expires, your account will automatically renew under the same terms. To cancel auto renewal, simply email us at info@ASPYNMETHOD.com at least 7 days prior to the expiration of your package. Monthly unlimited packages can be paused in whole month increments for no more than 2 months at a time. 1 Freeze allowed per Membership term.

• Packages purchased through third parties are non-refundable and are subject to their terms and expiration dates.

CODE OF CONDUCT

Aspyn Method strives to create a safe, welcoming environment for both our clients and staff members. Although most of the following may seem like common sense, sometimes a friendly reminder is needed.

• Treat staff & guest instructors with respect & honesty. Bullying instructors or staff will not be tolerated.

• Refrain from discriminatory comments or actions in regards to sexism, racism, ableism, classism, homophobia, biphobia, transphobia and any other behavior that is derogatory to a marginalized person(s) in our community.

• Refrain from behaving in a disruptive, or rude manner that hinders the groups' ability to facilitate or continue a class.

• Deal with problems and concerns in a mature manner. If a problem arises contact info@aspynmethod and we will work to rectify the issue.

Violating our Code of Conduct may result in termination of membership.

Refusal of Service:

Service users have a responsibility to be respectful and considerate of other service users, employees and volunteers of Aspyn Method. The decision to refuse service is usually made by the employee/instructor in consultation with Aspyn Method Owners.

Individuals may be refused service:

1. Where a manager and an employee agree that a client/patient has contravened the above responsibility.

2. Where a client is or is perceived to be threatening, harmful, sexually inappropriate or sexually harassing to fellow group members/clients, staff or volunteers.

3. Where a client is disruptive to the group’s ability to participate in or facilitate a class.

4. Where a client behaves violently in any real or perceived manner.

5. Where a client is or is perceived to be threatening or obscene in interaction with employees, volunteers or other service users.

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